Transfer Your Number to Telxmedia
Switching to a new mobile service provider doesn’t mean you have to change your number. With Telxmedia, you can transfer your existing number and continue using it without any interruptions. Our process ensures a hassle-free transition so you can stay connected.
Plus, you’ll enjoy nationwide coverage, free talk, text, and international calling to over 200 countries — all with the reliability of Telxmedia’s network.
Before you begin, make sure you're on an active Telxmedia plan. This is required to submit a number transfer request.
Pro Tip
You’ll have to contact your previous wireless service provider to get your account number and PIN.
Use this guide to find this information in your online account, or call your provider if needed. Your old account needs to be active in order to transfer your number, so you may need to give them a heads up.
How to Transfer Your Number
Follow the steps to submit your request through your MyTelxmedia account. If you don’t have an account yet, no worries — you can create one before proceeding.
1. Gather Your Account Information
Before you begin, have these details from your previous wireless service provider:
- Account Number
- Number Transfer PIN
- Billing Zip Code
The easiest way to get this information is by contacting your previous wireless service provider. Your old account needs to be active in order to transfer your number, so you may need to give them a heads up.
2. Log in to MyTelxmedia
Access your MyTelxmedia account through the Android or iOS app, or on the website.
If you don’t have an account, create one before proceeding.
3. Submit Your Transfer Request
Open the menu and select “Transfer Your Number”.
Follow the prompts and fill out the form with:
- Phone number you want to transfer into Telxmedia
- Mobile service provider you are transferring from
- Account number from that provider
- PIN or password from that provider
Click “Check” to verify if your number is eligible to transfer.
4. Confirm the Transfer
Once we confirm your number is eligible, click “Transfer” to submit your request.
5. Wait for Processing
After you submit, we will begin transferring your number. Depending on your current carrier, this process can take a few hours to up to three business days.
Be on the lookout for an email in case we encounter any issues or errors along the way! You may need to log back in to your account or contact us to resolve the issue.
6. Get Your Transfer Confirmation
You’ll receive an email at the address linked to your MyTelxmedia account once the transfer is complete.
After the transfer has been completed, your transferred number will be your official Telxmedia number.
Please note:
- You may need to restart your phone to refresh the signal and confirm the update.
- Moving forward, log in to MyTelxmedia using your transferred number and your existing password — there’s no need to create a new account.
